Spa Guidelines

Cancellation, etiquette and visitor guidelines

Cancellation Policy:

A 25% fee of total services booked will be charged for any cancellation within 24 hours prior to the time of scheduled service appointments. No fees are applied for changes or cancellations more than 24 hours prior to time of appointment.

Spa Etiquette:

All minors must be accompanied by an adult. Please arrive at least 15 minutes prior to your appointment to complete required paperwork and parking.


Aqua Spa guests will need to visit our security podium at Atlantic Palace to receive a complimentary parking pass for short-term use of parking lot.